Your Leading Global Outsourcing Partner
BPO365 is a Leading Provider of Outsourcing Services in South Africa
BPO365 was born from a commitment to deliver BPO Contact Centre Solutions with the ability to produce a tailored fit for any client campaign, or business process requirement.
Located just north of Durban, South Africa, BOP365 is a premier businss process outsourcing provider, specializing in delivering exceptional customer experiences and cost efficient solutions. With over 13 years of industry experience, we have honed our expertise to meet the evolving needs of clients. Positioned strategically in a thriving economic hub, we leverage local expertise and cutting-edge technology to elevate your business processes and customer satisfaction.
South Africa has emerged as a global leader in the outsourcing industry, thanks to it’s skilled workforce, favourable exchange rates, and advanced infrastructure. Durban, in particular, offers unique advantages such as abundant talent pool, cultural alignment with Western markets, and robust connectivity. At BPO365, we harness these benefits to provide seamless and impactful solutions tailored to your needs.
What We Do
Customer Support
Efficient inbound and outbound support to resolve customer queries and enhance satisfaction.
Tele-Sales
Strategic sales campaigns to drive revenue growth and boost conversions.
Account Management
End-to-end account handling to nurture relationships and foster loyalty.
Data Management
Accurate data processing and insightful reporting to guide decision-making.
Process Administration
Streamlined operations that optimise workflows and efficiency.
Industries We Service
Telecoms & Mobile
Retail & Utilities
Financial Services
Insurance
Betting & Gaming
Media & Broadband
Our Commitment to Excellence
At BPO365, our people are our greatest asset. We invest in continous training and professional develeopment to empower our service agents to excel in their roles. Our commitment to fosterting a positive workplace culture translates into exceptional service delivery and customer satisifaction.
Why Choose BPO365?
We combine the unique advantages of Durban’s BPO landscape with our commitment to delivering outstanding service:
- Cost-Effective Solutions: Our location enables us to deliver high-quality services at a fraction of the cost compared to other markets.
- High Skilled Agents: Our team undergoes rigorous training to represent your brand with professionalism and empathy.
- 24/7/365 Availability: We're always ready to support your business, ensuring seamless customer interactions at any time.
- Scalable and Flexible Services: With access to a vast talent pool, we can quickly scale operations to meet your evolving needs.
- Reliable Infrastructure: Partnering with South Africa's leading telecom providers, we guarantee secure and cutting-edge systems to support your business.
